Case Studies
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SUPPORT STAFF
The lecture theatre complex is presently supported by one AV technician working on
a 'buddy' or 'pairing' system in case of absences, (leave or sickness). Other AV
technicians have been trained and are nominated as 1st and 2nd backup for such
eventuality.
The technician's main job is to provide support to lecturers who are using the
technology available. Background tasks include the general maintenance of
equipment and the theatres themselves, contacting external contractors for repair
work which cannot be carried out internally. The AV equipment is the subject of a
technical service telephone line and a maintenance contract (giving on-site service
within 24 hours).
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