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Bates, A.W. (1991).

3rd Generation Distance Education : The Challenge of New Technology Research in Distance Education, 3 , 2, 10-15

Carrol, J. , Smithe-Kereker, P., Ford, J., Mazur-Rimetz, S. (1988).

The minimal manual Human Computer Interaction 3 .

Draper, S., Oatley, K., (1992)

Action centred manuals or minimalist instruction? in
Holt, P. O., Williams, N. (Eds)
Computers and Writing : State of the Art Intellect Books, Oxford, 1992.

Hersch, R. (1995).

FAQs about FAQs Internet Newsgroup : News.Questions.Newusers, Monthly Posting. email

Kling, R, (1983).

Value Conflicts in computing developments Telecommunications Policy, March.

Lewis, C., (1995)

. FAQs : A Suggested Minimal Digest Format Internet Newsgroup : News.Answers, Posted every 20 days email:

Rettig, M. (1991)

. Nobody reads documentation. Communications of the ACM , 34 , No. 7,19-24.
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