Contents

1. Introduction
   • Objectives
   • Background
2. Method
   • Recruitment
   • Data collection
   • Profile of respondents
   • Field sites
3. Results
   • Introduction
   • Technical aspects
   • Applications for videoconferencing
   • Management
   • Subjective views of users and service providers
4. Conclusions
   • Lessons learned, patterns of use and pointers to success
   • Looking to the future
5. Glossary
6. References
7. Acknowledgements

APPENDICES

1. Electronic mail questionnaire
2. Field site contacts
3. Field site interview structure for Manager/ service providers
4. Field site interview structure for Users
5. UKERNA interview structure
6. Useful URLs