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CONTENTS
1.Introduction
2.Standards
3.Local application of standards
4.Service standards
5.Conclusions
6.Bibliography
Tables
Appendices
A: Brunel Media Services AV Survey 1997
B: Draft Performance Standards for AV Services
C: Service Level Agreement between BMS and Conference Office
D: Summary List of Standards
Case Studies
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Defining and Implementing Standards for Lecture Room Services
8 Appendices
Appendix A:
Brunel Media Services - Audio Visual Facilities Survey
Summer 1997
A Summary of Findings
1. Aim - The aim of the survey was to identify priorities for developing
AV facilities in public lecture rooms throughout the University during the
current strategic planning period.
2. Distribution by Campus
|
Location
|
Number
Distributed
|
Number
Returned
|
%age
Distribution
|
%age
Returned
|
|
Uxbridge
|
292
|
58
|
52.5
|
54.7
|
|
Osterley
|
129
|
23
|
23.2
|
21.7
|
|
Twickenham
|
121
|
21
|
21.8
|
19.8
|
|
Runnymede
|
14
|
4
|
2.5
|
3.8
|
|
Totals
|
556
|
106
|
100%
|
100%
|
3. Current Usage of AV Facilities - Almost every department was
represented in the response.
|
Facility
|
Number
of Users
|
Facility
|
Number
of Users
|
|
Overhead
Projector
|
84
|
VHS
Replay
|
47
|
|
Whiteboard
|
27
|
35mm
Projector
|
22
|
|
SVGA/PC
projection
|
14
|
Tape
Recorder
|
4
|
|
None
|
4
|
Flipchart
|
3
|
|
Microphone
|
2
|
Unspecified
|
2
|
|
Mac
Presentation
|
2
|
Camcorders
|
2
|
|
Laserdisc
|
1
|
CD
Rom
|
1
|
4. The following is a list of required improvements expressed in the responses
to the survey. Also indicated is the number of times each improvement has been
listed among the top 3 priorities.
|
Required
Improvement Expressed
|
Number
of Times Expressed in Survey Responses
|
Number
of Times Expressed as a Top 3 Priority
|
|
Improved
projection screens
|
49
|
28
|
|
Improved
lighting control
|
46
|
23
|
|
Improved
window blinds or curtains
|
41
|
21
|
|
Improved
whiteboard
|
39
|
17
|
|
SVGA
projection
|
29
|
19
|
|
Network
point
|
28
|
16
|
|
Large
screen for video display
|
27
|
11
|
|
Hi-lumen
OHP
|
25
|
13
|
|
Radio
microphone (tie-clip for lecturer)
|
23
|
12
|
|
Improved
access and facilities for disabled students
|
20
|
8
|
|
Provision
to display Mac
|
16
|
7
|
|
Provision
to display Unix
|
11
|
6
|
|
Videoconferencing
|
9
|
3
|
|
Laser
disc playback
|
8
|
3
|
|
Radio
mic. (hand held for audience circulation)
|
8
|
3
|
|
Playback
in video formats other than VHS
|
7
|
3
|
|
PA
System
|
7
|
4
|
|
16:9
video display
|
4
|
1
|
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